From fresh features to behind-the-scenes improvements, this is where you'll find every update that makes our product faster, smarter, and better for you. Check back often — we're always building something new.
We’ve made it even easier to find your customers! 🔍
You can now search for customers by their service address directly in your account.
This update helps you quickly locate jobs or clients associated with a specific property — saving you time and simplifying your workflow.
➡️ Try it out today and see how fast finding customer info can be!
🚀 Announcement: Zapier Integration Upgrade
We’re excited to announce an upgrade to our integration with Zapier!
You can now search Markate directly on Zapier’s website to explore all the apps and tools you can seamlessly connect with.
This update makes it easier than ever to automate workflows, save time, and integrate Markate with the platforms you use every day.
Start exploring today and see how Markate and Zapier can help simplify your business operations!
Learn More📢 Announcement: U.S. Virgin Islands Now Available
We’re excited to share that the U.S. Virgin Islands is now available on the desktop site!
This update will also be available on the mobile app in the next release.
🐞 Bug Fix – Leads Export to Google Contacts
We’ve resolved an issue where leads were not exporting correctly to Google Contacts.
What’s fixed:
Leads now export properly to Google Contacts
Ensures your contact information stays accurate and up to date
No action required—this update is live
📢 Announcement: Square Pricing Update
Square has recently updated its pricing structure for users. Transaction fees will now range from 2.4% – 2.6%.
Please refer to the link below for a full breakdown of the updated fees.
If you have any questions regarding these changes, we recommend reaching out to Square directly for further assistance.
Square Processing Fees, Plans, and Software Pricing | Square
📢 Feature Update – Expanded View of Unscheduled Work Orders on the Map 🗺️
We’ve improved the map view to help you manage your work orders more efficiently!
What’s new:
You can now see more unscheduled work orders directly on the map
Plan and assign jobs faster with better visibility
Makes scheduling and route planning simpler and more effective
This update is live now—check your map to see the expanded view in action!
📢🎉 New Update – Meet Our AI Receptionist, Kate!
We’re excited to introduce Kate, as our new AI Receptionist here at Markate! 🎉
When you call Markate, Kate will be the first to assist you. She’s equipped with a powerful knowledge base to help answer your questions quickly and accurately.
If Kate can’t provide the information you need, don’t worry — you’ll be able to leave a message, and a member of our support team will follow up with you as soon as possible.
🐞 Bug Fix – Drag & Drop in Schedule (Team Day View)
We’ve fixed an issue where events disappeared when dragged and dropped in the Team Day view.
Previously, dragging an event could accidentally unassign it, causing it to vanish from the schedule.
What’s fixed:
Events now stay assigned when moved
Drag-and-drop works smoothly without losing the event
🐞 Bug Fix – Last Name Sorting
We’ve resolved an issue where customer last names were not sorting correctly from A–Z.
What’s fixed:
Last names now sort properly in alphabetical order
Improves accuracy when searching or organizing your customer list
🐞 Bug Fix – Online Booking Deposit Payments
We’ve fixed an issue in Online Booking where requesting a deposit also prompted customers to add a tip.
What’s fixed:
When a deposit is requested, the tip prompt will no longer appear
📢 New Feature – Mark Customers as Tax Exempt
We’ve added a highly requested option to simplify your billing process!
You can now mark a customer as Tax Exempt directly in their profile.
Benefits:
Automatically excludes tax from estimates, invoices, and work orders
Save time by not adjusting taxes manually
Ensure accurate billing for tax-exempt customers
This feature is live—just open a customer profile and set them as Tax Exempt to get started.
📢 ⏰ New Report – On-Time Arrival Rate for Work Orders
We’ve released a new report to help you stay on top of team performance!
You can now track whether employees are arriving on time or late to jobs.
What this means for you:
Gain visibility into employee punctuality
Spot patterns and address issues quickly
Improve accountability and overall efficiency
This report is available now—check it out in your reports in the Work Order section to start tracking today!
📢 Feature Update – Lead Contact Form Tracking Across Multiple Sites
We’ve enhanced the Lead Contact Form to give you better insights!
When you use the form on multiple websites, the system will now track where each lead came from.
📢📸 Feature Update – Customers Can Upload Images in Online Booking
We’re excited to announce a new enhancement to online booking! Your customers can now upload images directly with their booking requests, giving you more details upfront.
How to enable it:
Go to your Online Booking Settings
Turn on the Image Upload option
Customers will now be able to attach images when submitting a request
📆📢 Feature Update – Smarter Scheduling with Kate
Kate just got smarter when handling customer availability!
If a customer replies with “anytime tomorrow,” Kate will now automatically calculate the correct date based on today and input it in day-month-year format.
🎉📝 Feature Update – Convert Invoice to Recurring Invoice
We’ve added a powerful new time-saving feature!
You can now convert a regular invoice into a recurring invoice with just a few clicks.
What this means for you:
Easily turn one-time invoices into recurring billing
Save time by reducing duplicate data entry
Ensure consistency and accuracy in your recurring payments
This update is live now—open any invoice and select the option to make it recurring!
🎉Feature Update – CAPTCHA for Lead Contact Form
We’ve added CAPTCHA to the lead contact form to help stop spam submissions and ensure you’re only getting genuine inquiries.
Benefits:
Blocks automated spam bots
Keeps your lead list clean and accurate
Saves you time by focusing only on real prospects
This update is live now—your contact form is more secure than ever!
We’ve fixed an issue where replies to SMS Blasts were being incorrectly routed to the Markate AI chat instead of appearing as messages from your customer.
Now, when you have Bring Your Own Virtual Number (BYVN) enabled, all SMS Blast replies will correctly show under the customer’s chat.
This ensures you see and respond to replies directly in the right conversation.
Removed the “Linked Accounts” section from the My Account page.
Retired Facebook login and updated the login page UI.
Login with Google has been moved lower in the login form for a cleaner experience.
Markate login remains the preferred and most secure way to access your account.
We’ve enhanced the Estimate Customer View for mobile users to ensure a smoother and more intuitive experience.
Consistent Button Order: Primary action (Pay) and secondary action (Close) buttons now follow the same layout as desktop for a familiar flow.
Optimized Mobile Layout: On smaller screens, buttons are neatly stacked for easier tapping, improving usability on all mobile devices.
Responsive Design: The layout automatically adjusts for screen sizes, keeping the experience seamless whether you’re on phone, tablet, or desktop.
This update makes it faster and easier to review and pay estimates from your mobile device.
