Product Updates

📱 Android Update Available!

• Announcement

📱 Android Update Available!

Markate v50295 (5.9.6) is now live for Android users.
Please be sure to log out and update your app to access the latest improvements and fixes.

📢 Feature Update: Additional Contacts & Tenant Notifications

• Announcement

📢 Feature Update: Additional Contacts & Tenant Notifications

Additional Contacts and Tenants will now receive reminder notifications via email. This update helps ensure all relevant parties stay informed and up to date with important reminders.

📱 Android Update Available!

• Announcement

📱 Android Update Available!

Markate v50295 (5.9.5) is now live for Android users.
Please be sure to log out and update your app to access the latest improvements and fixes.

📢 Feature Update: Mark Leads as “Unread”

• Announcement

📢 Feature Update: Mark Leads as “Unread”

You can now mark a lead as Unread even after it has already been opened. This update makes it easier to revisit leads at a later time or signal to other team members that a lead still requires attention.

This enhancement helps keep follow-ups organized and ensures no opportunities are overlooked.

📊 New Report Available: Job Average Report

• Announcement

📊 New Report Available: Job Average Report

We’ve added a new Job Average Report designed to help you better track performance and understand your business trends.

What’s included:

• Calculates average job value over a customizable date range

• Filter results by customer, employee, or job type

• View totals and averages directly within the report

• Export functionality for easy reporting and analysis

This report simplifies performance tracking, saves time, and provides quick, actionable insights into your business.

📣 Feature Update: New Customer Aging Reports Now Available!

• Announcement

📣 Feature Update: New Past Customer Reports Now Available!

We’re excited to announce that we’ve added two new reports to help you better manage your past customers: Estimate Aging and Invoice Aging.

These reports give you valuable insight into older estimates and invoices and now include the option to export results into a new customer group or an existing group—making follow-ups and organization easier than ever.

 

🚀 Announcement: Zapier Integration Upgrade

• Announcement

🚀 Announcement: Zapier Integration Upgrade

We’re excited to announce an upgrade to our integration with Zapier!

You can now search Markate directly on Zapier’s website to explore all the apps and tools you can seamlessly connect with.

This update makes it easier than ever to automate workflows, save time, and integrate Markate with the platforms you use every day.

Start exploring today and see how Markate and Zapier can help simplify your business operations!

Learn More

📢 Announcement: U.S. Virgin Islands Now Available

• Announcement

📢 Announcement: U.S. Virgin Islands Now Available

We’re excited to share that the U.S. Virgin Islands is now available on the desktop site!

This update will also be available on the mobile app in the next release.

 

📢 Announcement: Square Pricing Update

• Announcement

📢 Announcement: Square Pricing Update

Square has recently updated its pricing structure for users. Transaction fees will now range from 2.4% – 2.6%.

Please refer to the link below for a full breakdown of the updated fees.

If you have any questions regarding these changes, we recommend reaching out to Square directly for further assistance. 

Square Processing Fees, Plans, and Software Pricing | Square

📢🎉 New Update – Meet Our AI Receptionist, Kate!

• Announcement

📢🎉 New Update – Meet Our AI Receptionist, Kate!

We’re excited to introduce Kate, as our new AI Receptionist here at Markate! 🎉

When you call Markate, Kate will be the first to assist you. She’s equipped with a powerful knowledge base to help answer your questions quickly and accurately.

If Kate can’t provide the information you need, don’t worry — you’ll be able to leave a message, and a member of our support team will follow up with you as soon as possible.

📢⏰ New Report – On-Time Arrival Rate for Work Orders

• Announcement

📢 ⏰ New Report – On-Time Arrival Rate for Work Orders

We’ve released a new report to help you stay on top of team performance!
You can now track whether employees are arriving on time or late to jobs.

What this means for you:

• Gain visibility into employee punctuality

• Spot patterns and address issues quickly

• Improve accountability and overall efficiency

This report is available now—check it out in your reports in the Work Order section to start tracking today!

📢📸 Feature Update – Customers Can Upload Images in Online Booking

• Announcement

📢📸 Feature Update – Customers Can Upload Images in Online Booking

We’re excited to announce a new enhancement to online booking! Your customers can now upload images directly with their booking requests, giving you more details upfront.

How to enable it:

1. Go to your Online Booking Settings

2. Turn on the Image Upload option

3. Customers will now be able to attach images when submitting a request

4. You will also have the option to make this a requirement in the booking as well. 

 

📢 Feature Update – Lead Contact Form Tracking Across Multiple Sites

• Announcement

📢 Feature Update – Lead Contact Form Tracking Across Multiple Sites

We’ve enhanced the Lead Contact Form to give you better insights!
When you use the form on multiple websites, the system will now track where each lead came from.

🎉📝 Feature Update – Convert Invoice to Recurring Invoice

• Announcement

🎉📝 Feature Update – Convert Invoice to Recurring Invoice

We’ve added a powerful new time-saving feature!
You can now convert a regular invoice into a recurring invoice with just a few clicks.

What this means for you:

• Easily turn one-time invoices into recurring billing

• Save time by reducing duplicate data entry

• Ensure consistency and accuracy in your recurring payments

This update is live now—open any invoice and select the option to make it recurring!

🎉Feature Update – CAPTCHA for Lead Contact Form

• Announcement

 🎉Feature Update – CAPTCHA for Lead Contact Form

We’ve added CAPTCHA to the lead contact form to help stop spam submissions and ensure you’re only getting genuine inquiries.

Benefits:

• Blocks automated spam bots

• Keeps your lead list clean and accurate

• Saves you time by focusing only on real prospects

This update is live now—your contact form is more secure than ever!

 

📢 New Feature Update – View Declined Messages from Customers

• Announcement

📢 New Feature Update – View Declined Messages from Customers 

We’ve made an improvement to our system!
You can now see the customer’s message when they decline an estimate in the email sent directly in your account. This update gives you more context on why an estimate was declined, helping you follow up quickly and effectively.

How it helps you:

• Understand customer feedback instantly

• Save time by avoiding back-and-forth messaging

• Improve your estimates based on direct customer input

 

                                       

Learn More

💲 Update: SMS Blast Pricing

• Announcement

We’ve updated our pricing display for SMS Blasts:

• Pricing now clearly shows $0.05 per SMS segment (previously displayed as $0.05/SMS).

• All relevant pages now reflect the updated rate and terminology for better clarity.

This ensures transparent pricing and helps you understand exactly how SMS segments are billed.

🐞 Bug Fix – Recurring Invoice Location Display

• Announcement

🐞 Bug Fix – Recurring Invoice Location Display

We’ve fixed an issue where job locations were not displaying on  child recurring invoices.

What’s changed:

• Job location now displays correctly on all recurring invoices

• Improves clarity for both you and your customers

• No action needed—your invoices will now show the correct location automatically

📝🎉 Feature Update – Detailed Activity Log Updates

• Announcement

📝🎉 Feature Update – Detailed Activity Log Updates

Our Activity Log just got smarter!
You can now see exactly what changes were made to your records—giving you clearer insights and a better audit trail.

What’s new:

• View specific details of edits and updates

• Track who made the change and when

• Improve team accountability and transparency

This enhancement is live now—check your Activity Log to see the difference!