Product Updates

From fresh features to behind-the-scenes improvements, this is where you'll find every update that makes our product faster, smarter, and better for you. Check back often — we're always building something new.

  • 11 Aug 2026
    📢 Markate Update: Accepted Payment Methods
    by Admin
    • Announcement

    📢 Markate Update: Accepted Payment Methods

    We’ve made an update to how Accepted Payment Methods appear on your estimates and invoices!

    If you do not have Credit Card (CC) selected as an accepted payment method in your settings, the credit card images/icons will no longer appear on your estimates and invoices. 💳

    This update helps ensure that the payment methods displayed to your customers accurately reflect the options you accept.

    Be sure to review your Accepted Payment Methods settings to make sure they are configured the way you want! ✅

  • 11 Aug 2026
    📢 Markate Update: Payment Processors
    • Announcement

    📢 Markate Update: Payment Processors

    We have an important update for new Markate users!

    Moving forward, new users will have the option to connect Square or PayPal as their payment processor. 💳

    This change will help simplify the payment setup process and provide new users with two reliable options for processing customer payments directly through Markate.

    If you’re a new user setting up your account, be sure to connect Square or PayPal to start accepting payments!

  • 14 May 2026
    🚀 Feature Update: Kate AI Receptionist Follow-Up SMS
    • Announcement

    🚀 Feature Update: Kate AI Receptionist Follow-Up SMS

    Kate AI just got even smarter!

    Kate AI will now automatically send a follow-up SMS message when someone calls in, helping you stay connected with leads and customers even faster.

    This enhancement helps improve communication, customer engagement, and follow-up response times — all automatically.

     

  • 14 May 2026
    📢 The Voice of Mark AI
    • Announcement
    He's here. And his voice is too. 🔥
    Introducing Mark AI — Kate's new counterpart and the smartest hire you'll make this year. 📞
    Every call that goes to voicemail is a lead that's gone. Customers don't wait — they call the next contractor on the list.
    Mark AI answers every call, every time. He greets customers by name, captures their details instantly, filters spam, and keeps your schedule full — 24/7, no matter what your hands are doing.
    Now you have two AI receptionists to choose from. Pick Kate. Pick Mark. Pick the voice that fits your business best — because two is better than one. 🤝
     
  • 31 Mar 2026
    🚀 Connect. Automate. Scale. — Markate Connect API is Here
    by Admin
    • Announcement

    We’re excited to announce that the Markate Open API is now available to our Pros—giving you the power to connect, extend, and scale your business like never before.

    With Markate Connect, you can now integrate your workflows, tools, and systems directly with your Service Operations Platform.

    🔗 What this means for you

    • Connect your stack
      Integrate with third-party tools like marketing platforms, websites and more.
    • Automate your operations
      Trigger workflows automatically — from lead capture to job completion and payments.
    • Build custom experiences
      Create tailored solutions for your business, customers, or internal teams.
    • Real-time data access
      Sync customer, job, invoice, and operational data instantly across systems.

    ⚡ Why it matters

    Markate is more than software — it’s your Service Operations Platform.
    The Open API unlocks a new layer of flexibility, allowing you to:

    • Eliminate manual work
    • Reduce errors
    • Scale faster with connected systems
    • Build your own ecosystem around Markate

    🛠️ Built for partners & growing businesses

    The Markate Open API is designed for:

    • Technology partners
    • Agencies & developers
    • Scaling service businesses

    Whether you're building integrations, automations, or entirely new experiences — Markate Connect gives you the foundation.

    🔐 Access & Availability

    The Open API is available to approved partners and customers.

    👉 To request access, contact: api@markate.com
    👉 Explore capabilities: https://connect-api-docs.markate.com/

     

    We’re just getting started.
    More endpoints, integrations, and developer tools are coming soon as we continue to expand the Markate ecosystem.

    Learn More
  • 18 Feb 2026
    📊 Feature Update: Upload .XLS & .XLSX Files to Expenses
    by Admin
    • Announcement

    📊 Feature Update: Upload .XLS & .XLSX Files to Expenses

    Managing expenses just got easier.

    You can now upload .xls and .xlsx files directly into your Expenses—making it faster than ever to import and organize your financial data.

    No more manual entry.
    No more formatting headaches.

    Simply upload your spreadsheet, and we’ll handle the rest.

  • 18 Feb 2026
    ✅ Checklist Limit Increased!
    by Admin
    • Announcement

    ✅ Checklist Limit Increased!

    You asked — we delivered.

    We’ve increased the limit on checklists, giving you more flexibility to build, organize, and manage your workflows without restrictions.

    Create more detailed processes.
    Track more tasks.
    Keep your team aligned — without hitting limits.

  • 17 Feb 2026
    💥Kate AI Receptionist Update
    by Admin
    • Announcement
    Kate AI Receptionist — FEATURE UPDATE!!! 🚨
    We’ve made Kate even more powerful and more affordable for our pros.
    💥 NEW PRICE: ONLY $1 PER CALL 💥
    That’s a massive price drop — with zero compromise on performance.
    .
    💎 Same elite call handling. Spam calls are excluded.
    ⚡ Same instant lead capture
    🌙 Same 24/7 availability
    💰 Now at a breakthrough price .
     
    Every missed call is lost revenue. Every answered call is an opportunity.
    Kate makes sure you never lose another lead — nights, weekends, holidays, busy season… she’s always on.
    📈 Thousands of leads already captured by Markate users
    🚀 Businesses using Kate are growing faster
    🎯 You can now scale for less than ever before
    Learn More
  • 09 Feb 2026
    🎉Product Update- Postcards are improved and trackable
    by Admin
    • Announcement

    🚀 Postcards just got smarter—and fully trackable.

    Our Postcard feature just leveled up with powerful new upgrades:
    ✅ Real-time delivery tracking
    ✅ Built-in QR code on every postcard
    ✅ Instant scans that drive customers straight to conversion
    ✅ Know exactly when your marketing hits the mailbox

    No more guessing.
    No more wasted mailers.

    Now you can track → engage → convert automatically—all in one place.

  • 23 Dec 2025
    📱 Android Update Available!
    by Admin
    • Announcement

    📱 Android Update Available!

    Markate v50295 (5.9.6) is now live for Android users.
    Please be sure to log out and update your app to access the latest improvements and fixes.

  • 17 Dec 2025
    📢 Feature Update: Additional Contacts & Tenant Notifications
    by Admin
    • Announcement

    📢 Feature Update: Additional Contacts & Tenant Notifications

    Additional Contacts and Tenants will now receive reminder notifications via email. This update helps ensure all relevant parties stay informed and up to date with important reminders.

  • 16 Dec 2025
    📱 Android Update Available!
    by Admin
    • Announcement

    📱 Android Update Available!

    Markate v50295 (5.9.5) is now live for Android users.
    Please be sure to log out and update your app to access the latest improvements and fixes.

  • 15 Dec 2025
    📢 Feature Update: Mark Leads as “Unread”
    by Admin
    • Announcement

    📢 Feature Update: Mark Leads as “Unread”

    You can now mark a lead as Unread even after it has already been opened. This update makes it easier to revisit leads at a later time or signal to other team members that a lead still requires attention.

    This enhancement helps keep follow-ups organized and ensures no opportunities are overlooked.

  • 15 Dec 2025
    📊 New Report Available: Job Average Report
    by Admin
    • Announcement

    📊 New Report Available: Job Average Report

    We’ve added a new Job Average Report designed to help you better track performance and understand your business trends.

    What’s included:

    • Calculates average job value over a customizable date range

    • Filter results by customer, employee, or job type

    • View totals and averages directly within the report

    • Export functionality for easy reporting and analysis


    This report simplifies performance tracking, saves time, and provides quick, actionable insights into your business.

  • 20 Nov 2025
    📣 Feature Update: New Customer Aging Reports Now Available!
    by Admin
    • Announcement

    📣 Feature Update: New Past Customer Reports Now Available!

    We’re excited to announce that we’ve added two new reports to help you better manage your past customers: Estimate Aging and Invoice Aging.

    These reports give you valuable insight into older estimates and invoices and now include the option to export results into a new customer group or an existing group—making follow-ups and organization easier than ever.

     

    report

  • 29 Oct 2025
    🚀 Announcement: Zapier Integration Upgrade
    by Admin
    • Announcement

    🚀 Announcement: Zapier Integration Upgrade

    We’re excited to announce an upgrade to our integration with Zapier!

    You can now search Markate directly on Zapier’s website to explore all the apps and tools you can seamlessly connect with.

    This update makes it easier than ever to automate workflows, save time, and integrate Markate with the platforms you use every day.

    Start exploring today and see how Markate and Zapier can help simplify your business operations!

    Learn More
  • 17 Oct 2025
    📢 Announcement: U.S. Virgin Islands Now Available
    by Admin
    • Announcement

    📢 Announcement: U.S. Virgin Islands Now Available

    We’re excited to share that the U.S. Virgin Islands is now available on the desktop site!

    This update will also be available on the mobile app in the next release.

     

  • 15 Oct 2025
    📢 Announcement: Square Pricing Update
    by Admin
    • Announcement

    📢 Announcement: Square Pricing Update

    Square has recently updated its pricing structure for users. Transaction fees will now range from 2.4% – 2.6%.

    Please refer to the link below for a full breakdown of the updated fees.

    If you have any questions regarding these changes, we recommend reaching out to Square directly for further assistance. 

    Square Processing Fees, Plans, and Software Pricing | Square

  • 06 Oct 2025
    📢🎉 New Update – Meet Our AI Receptionist, Kate!
    by Admin
    • Announcement

    📢🎉 New Update – Meet Our AI Receptionist, Kate!

    We’re excited to introduce Kate, as our new AI Receptionist here at Markate! 🎉

    When you call Markate, Kate will be the first to assist you. She’s equipped with a powerful knowledge base to help answer your questions quickly and accurately.

    If Kate can’t provide the information you need, don’t worry — you’ll be able to leave a message, and a member of our support team will follow up with you as soon as possible.

  • 08 Sep 2025
    📢⏰ New Report – On-Time Arrival Rate for Work Orders
    by Admin
    • Announcement

    📢 ⏰ New Report – On-Time Arrival Rate for Work Orders

    We’ve released a new report to help you stay on top of team performance!
    You can now track whether employees are arriving on time or late to jobs.

    What this means for you:

    • Gain visibility into employee punctuality

    • Spot patterns and address issues quickly

    • Improve accountability and overall efficiency

    This report is available now—check it out in your reports in the Work Order section to start tracking today!

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