Product Updates

We’re excited to announce the next evolution of Kate AI — Markate’s AI-powered front office assistant for service businesses.

Kate already helps service pros answer calls, capture leads, and keep the pipeline full. Now Kate is becoming even more powerful with AI scheduling, rescheduling, and dispatch support.

Meet Your AI Front Office

Kate AI is designed to help service businesses stay responsive, organized, and booked — even when you’re busy on the job, after hours, or away from the phone.

With Kate AI, your business can:

✅ Answer customer calls 24/7
✅ Capture new leads automatically
✅ Collect customer details and job notes
✅ Recognize returning customers
✅ Send instant lead notifications
✅ Log conversations into Markate CRM
✅ Help schedule new jobs
✅ Reschedule appointments when needed
✅ Support dispatching jobs to the right team
✅ Keep your calendar and pipeline moving

From Call to Scheduled Job

Kate AI helps reduce the back-and-forth that slows down service businesses.

When a customer calls, Kate can help gather the request, understand the service need, capture the details, and assist with the next step — whether that means creating a lead, helping schedule the job, rescheduling an existing appointment, or supporting dispatch workflow.

Call → Lead → Schedule → Dispatch → Job

Why This Matters

Service pros lose opportunities when calls are missed, follow-ups are delayed, or scheduling takes too long.

Kate AI helps your business stay available and responsive 24/7, so you can capture more opportunities and keep your schedule full without adding more office workload.

Key Benefits

Never Miss a Lead

Kate answers calls around the clock, even when your office is closed or your team is busy.

Faster Customer Response

Customers get instant engagement instead of waiting for a callback.

Less Manual Work

Kate captures customer information, notes, and call details so your team does not have to enter everything manually.

Better Scheduling Flow

Kate helps move customers from inquiry to appointment faster.

Easier Rescheduling

When plans change, Kate can support rescheduling and help keep the calendar organized.

Smarter Dispatch Support

Kate helps connect scheduled work to the right job flow, so your team can stay focused on getting work done.

More Professional Customer Experience

Kate speaks professionally, follows your business instructions, and helps customers feel taken care of.

Built Into Markate

Kate works with your Markate CRM, customer history, leads, jobs, and communication workflow.

Simple Pricing

Kate AI Receptionist is available with simple usage-based pricing:

$1 per call, up to 5 minutes
No setup fees. No long-term commitment.

Built for Service Businesses

Kate AI is ideal for:

• Handyman businesses
• Pressure washing companies
• Window cleaning companies
• Cleaning businesses
• HVAC, plumbing, electrical, landscaping, painting, and other service pros

The Future of the Service Business Front Office

Kate AI is more than an answering service. It is becoming a full AI front office assistant that helps your business answer calls, capture leads, schedule jobs, reschedule appointments, and support dispatch — all connected inside Markate.