How can we help?

Take a look around our Help Center for answers to your common questions.


Consumer's FAQ

Get answers to common Consumer's FAQ questions.

1. Why should I choose Markate?
Markate is an open Marketplace, where only you and business provider decide on the price and terms of the project, you need to be done. That means no middle men and no commissions. If you want your project to be done
  • quickly,
  • professionally,
  • reasonable in price,
go to Markate and post your job request. No more calling and chasing PROs. We are here to connect you with the right professionals.
2. What service providers are listed on Markate?
Business providers on Markate offer a wide range of services in residential and commercial sector, from cleaning and roofing to security services. Talk to Service Professionals directly via chat, phone calls or email to get more details.
3. How much does it cost to use the system?
It is completely free of charge. No hidden costs. Try out Markate Marketplace today!
4. Do Service Professionals offer insurance?
On Markate you can readily see the credentials and customer ratings on profile page of selected Professional. You can go to the public page of PRO and check if he offers customer insurance and what is the amount of it. You’re also welcome to contact the Service Professional directly, if you have any additional questions or require more information.
5. Who guarantees that my job will be done?
Once you have confirmed the job estimate, it is you and your chosen business provider, who determine the terms and conditions of the job started. Please check public profile and professional credentials of business PRO beforehand. Consider asking following question to avoid future disputes or disagreements:
  • Could the price exceed the provided estimate? If yes, what does it depend on?
  • If my circumstances change and I would need to cancel my job after the work is started, will I have to pay for work? How much?
  • How will we handle any disagreements or disputes?
  • Do you need to get any permits on my behalf?
6. How many estimates will I receive?
Within a few hours, you will receive detailed estimates from professionals. The number depends on how many Businesses are working in your area and are available in the required period of time. You will be able to view PROs' reviews, contact information, business profiles with their professional credentials and ask for additional information. It could be 3, 5 or 20 estimates.
7. Am I bound to accept an estimate?
No. You will get several estimates from different business providers. Comparing estimates and business profiles of interested professionals will help you to choose the right professional for your project.
8. May I cancel the job, after I have already hired Service Professional?
Yes. If your circumstances have changed, you may cancel the confirmed job, notifying the chosen Professional about the reasons of the cancellation.

Important! If you have already signed the contract with a Professional, first you need to check the terms and conditions in it. Our advice: always remember to read and understand the contract details before signing it to keep your rights protected.
9. May I contact Service Professional directly for additional information?
Sure, you can contact the Service Professional directly, if you have any additional questions or require more information.
10. How can I submit a review for provider, who has done my job?
Once the job is completed, you will be proposed to fill out our PRO review form. We encourage to rate and review the service professional after each job is done. Help other users to know what was particularly good or didn’t work out so well.
11. Will I get deals that I am interested in?
Yes. You will instantly get notifications with the details of deals, that are being run by PROs during certain valid period of time. Don’t miss out on extra benefits from our highly qualified Service Professionals.

Professional's FAQ

Get answers to common Professional's FAQ questions.

1. What is Markate and why should I join it?
Markate is an open Service Marketplace, that allows local Service Providers to grow their business by giving them access to local customers, who need professional help in their projects.

Why join Markate? If you want:
  • get free job leads and be instantly notified once new job is posted, manage your own customers and set appointments,
  • send customized invoices and estimates with your own logo,
  • collect payments directly or using our Escrow System,
  • run deals and get featured and much more
join our PRO Store today. We are here to make your day-to-day business life simpler and more efficient.
2. How neighborhoods (or coverage areas) are formed on Markate?
Markate introduces a totally new approach to the allocation of business providers and customers, based on the population density and average distance. That what allows us to send you quality leads instantly. Take a closer look, to what neighborhood belongs your business.
3. What is the quality of job leads?
Job leads are shown to you based on the neighborhoods, you serve, and types of services, you offer to your customers.

It’s impossible to guarantee that all customers who place job requests are serious about completing their request. Markate is a free service store, where only customers and business providers determine the terms and prices.

To maintain the quality of job leads, we are instantly working on our request form to give you as much details on the job request as possible.
4. What is a business service?
It's type of service your business offers to the customers, e.g. painting, house cleaning etc.
You get job leads for all the services you have selected and added to your business profile.
5. What is a coverage area?
It is neighborhood, where you offer your services, e.g. Phoenix North, Scottsdale, Mesa etc.
You get job leads, requested in all the neighborhoods, you have selected and added to your business profile.
6. Can I contact the customer directly for additional information?
Yes, sure. You can add your message to the estimate, asking for additional information. Or contact the customer directly, using communication method the customer prefers (email or phone).
7. What happens when my estimate is accepted?
Your estimate accepted? Congratulations! You got the job, based on the estimate you provided. Don’t waste time: schedule an appointment and start working.
8. I would like to send customized invoices and estimates. May I?
Yes. You can customize your invoices and estimates - upload your own logo, add additional message to the customer, add your custom Terms & Conditions, change payment methods for each invoice. Explore other options on Markate PRO Store.
9. May I use Markate to send invoices and estimates to my own customers?
Yes, sure. Keep your existing customer base in one place and benefit from sending customized invoices and estimates, scheduling appointments with your own customers and much more via Markate. No limits on how many customers you can add and serve.
10. How can I collect payments from the customers?
It is up to you and your customer, what payment method to choose.
You’re welcome to use our Escrow System or collect payments directly from the customers. There are no commission charges. You keep what you earn.
11. How can I promote my business on Markate Marketplace?
You are looking for opportunities to increase your chances of getting hired? Go to Markate and run deals or get featured. Customers are always looking for best offers, so don’t miss your chance to give discounts and boost your online presence. Try out Markate platform and increase your loyal customer base.
12. I am always on the go. Can I still use Markate on my smartphone?
Even better. Download our app for Apple Device and for Android Device. Try out our app and practically run your business from your smartphone.

Markate App is your personal assistant in a busy everyday working life, that will keep you up-to-date with the current progress of the estimates and invoices sent, will let you connect with the customers quickly and add new customers on the GO.
13. How can I sign up?
It is free to sign up and add as many business services and coverage areas as needed. We don't ask for your credit card information. There are no set up fees. Sign up with just few clicks and benefit form using Markate as All-in-One business tool.
14. How much should I pay for a lead?
You don't pay for leads.

You get free job leads for your business services and from customers in your coverage areas, you have selected and added to your business profile.

General FAQ

Get answers to common General FAQ questions.

1. Who uses Markate?
People, that are looking for local professionals and service providers, that are searching for new service requests. From maid services to general contractors, customers find them and many others on Markate.
2. Can I use Markate in Washington DC?
Markate operates in all US cities - Austin TX, Baltimore MD, Boston MA, Charlotte NC, Chicago IL, Columbus OH, Dallas TX, Denver CO, El Paso TX, Fort Worth TX, Houston TX, Indianapolis IN, Jacksonville FL, Las Vegas NV, Los Angeles CA, Louisville-Jefferson KY, Memphis TN, Milwaukee WI, Nashville-Davidson TN, New York NY, Philadelphia PA, Phoenix AZ, Portland OR, San Antonio TX, San Diego CA, San Francisco CA, San Jose CA, Seattle WA, Washington DC...
3. What does Markate stand for?
Our main goal is to provide a platform that unites consumers and local service providers. We are just a tool that helps our customers and businesses connect, collaborate and successfuly accomplish their projects.
Contact Us
Phone: 480-360-1360
Email: support@markate.com
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